REFUND POLICY
Last updated: 2026.
DEPOSITS
Projects start with a deposit that reserves the team's time and covers discovery, strategy and initial design work.
MILESTONES
Larger projects are invoiced in agreed milestones. Each milestone covers work already delivered and approved.
CANCELLATION
If you cancel a project, you are charged only for the work completed up to the cancellation date. Any remaining balance is refunded.
NON-REFUNDABLE ITEMS
Third-party costs already paid on your behalf — domains, hosting, licences, paid integrations — cannot be refunded.
AFTER LAUNCH
Once a product is delivered, approved and launched, the project fee is not refundable. Issues within the agreed scope are fixed as part of support.
HOW TO REQUEST
Write to y.iconic.eg@gmail.com or call 01113238197. We respond to every request and confirm the outcome in writing.